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Terms & Conditions

GOODS
The description and price of the goods you order will be as shown on the Supplier's website at the time you place your order.

PAYMENT
Payment for the goods and delivery charges can be made by the methods shown on the Supplier's website at the time you place your order. Payment shall be due before the goods are despatched.
All payments will be made in Pounds Sterling (GBP). Payments made through credit or debit cards issued in other currencies will be converted to Pounds Sterling by the card issuer, using the rate of conversion applied by the issuer at the time.

VALUE ADDED TAX (VAT)
VAT will be applied to all purchases of software delivered by download from our website, where the purchase is made from an EU country other than the UK.
In order to simplify our shopping cart, we will use a flat rate of VAT at 20%, which is the average European VAT rate, and we will adjust our price to take account of any difference in the customer's actual rate.
VAT is not applied to purchases made by customers outside the EU.

POSTAGE AND PACKING
Postage and packing will be charged as follows:

  Within the United Kingdom
3.00
  Within Europe
5.00
  Outside Europe
5.50

The postage and packing charge applies to London Control and each LCData Update. Postage and packing charges do not apply to downloads.

CONFIRMATION OF ORDER
The Supplier will send confirmation of the receipt of an order by e-mail, to the e-mail address supplied at the time of ordering.
Confirmation will be sent within seven days of receipt of the order.

DELIVERY
The goods you order will be delivered to the address you give when you place your order.
A period of twenty-one days should be allowed for delivery from the date of order. The Supplier will endeavour to despatch the goods to you within seven working days of the date of order.
If delivery cannot be made to your address for reasons under the Supplier's control, the Supplier will inform you as soon as possible and refund or re-credit you for any sum that has been paid by you or debited from your credit or debit card.
If the goods are damaged on delivery, or the software media is found to be faulty, you should notify us by letter or e-mail within seven days of delivery. The damaged or faulty goods will be replaced free-of-charge, or a full refund issued. The damaged or faulty goods must be returned to the Supplier, at the Supplier's expense.

DOWNLOADS
Software products are available for delivery by download from our website. Instructions on how to download and install the software will be given by e-mail after purchase.
Please note that orders will be subject to manual processing, so please allow at least 24 hours for download instructions to arrive. Also, the 'Download' shipping zone must be selected in the shopping cart, so that the shipping charge will be correct (zero).
Note that the right to cancel an order does not apply once the software download has commenced. At the time of placing the order, the customer must acknowledge that the right to cancel the order will be lost once the software download has commenced.

CANCELLATION
For software delivered on CD-ROM, and other goods, you have the right to cancel the order at any time up to the end of 14 days from the day you receive the goods.
If you wish to cancel the order, you must give notice by letter or e-mail.
The letter or e-mail may use our standard cancellation form.
Optionally, you may give a reason for cancelling the order, but this is not required.
If you cancel the order after delivery, you must return the goods with the original seal intact. You will be responsible for returning the goods to the Supplier at your own cost. You must take reasonable care to ensure that the goods are not damaged in the meantime or in transit.
Once you have notified the Supplier that you are cancelling the order, and returned the goods, the Supplier will refund or re-credit you within 14 days for any sum that has been paid by you or debited from your credit or debit card for the goods.
If you do not return the goods as required, the Supplier may charge you a sum not exceeding the direct costs of recovering the goods.

CANCELLATION (DOWNLOADS)
For software delivered by download, the right to cancel the order does not apply once the download has commenced. At the time of placing the order, the customer must acknowledge that the right to cancel the order will be lost once the software download has commenced.

APPLICABLE LAW
These terms and conditions, and the supply of the goods, will be subject to English law and the English courts will have jurisdiction in respect of any dispute.

SOFTWARE END USER LICENCE AGREEMENT
The following is the text of the end user licence agreement which the user must accept prior to installing and using the software.

This licence agreement constitutes a legal agreement between the purchaser of this software and DM Aviation Limited. The agreement covers all of the software, its data, and accompanying documentation, and all media by which it may be delivered.
By installing or using this software you agree to be bound by all of the terms and conditions of this licence agreement.
Your acceptance of this licence agreement entitles you to use the software in the manner described below.
This software is protected by copyright law and international copyright treaty. You may install one copy of the software on your computer's hard disk. In addition, you may either make one copy of the software solely for backup purposes, or you may copy the software to a single hard disk, provided you keep that copy solely for backup purposes.
You may transfer the software and documentation to another party on a permanent basis provided that you retain no copies and the recipient agrees to the terms and conditions of this licence agreement.
You may not rent, lend, copy or modify the software, its data, or documentation. You may not reverse engineer, disassemble or otherwise modify the software, or modify its data or documentation, without the express written authorisation of DM Aviation Limited.
The software remains the property of DM Aviation Limited in which all intellectual property rights are vested.

SOFTWARE PIRACY
Please read our separate Policy on Software Piracy.

WARRANTY (SOFTWARE)
DM Aviation Limited warrants that software products will behave largely in the manner described in the accompanying documentation. The maximum liability which exists between DM Aviation Limited and the purchaser is limited to the purchase price of the software.
The software is licensed to the purchaser solely for the purpose of personal entertainment. The software, its data and accompanying documentation must not be used for operational purposes, nor for the training of operational personnel.

WARRANTY (MODELS)
No liability is accepted for any loss, including consequential loss, arising from the construction or use of these models. The maximum liability which exists between DM Aviation Limited and the purchaser is limited to the purchase price of the model.
These models are not toys and are not suitable for children under 12 years of age.

SUPPLIER
London Control is a product of DM Aviation Limited.

DM Aviation Limited is a company registered in England and Wales, company number 3517289.

Registered office: Southbrooke House, Home Farm Lane, Rimpton, YEOVIL, BA22 8AS, United Kingdom. (No callers please.)

E-mail: sales@londoncontrol.com or sales@dmaviation.com

PLEASE NOTE THAT WE ARE UNABLE TO GIVE TELEPHONE SUPPORT.
Please e-mail if you have any questions or problems.

These terms and conditions apply to all goods supplied by DM Aviation Limited.
The Supplier may change these terms and conditions without notice to you in relation to future sales.


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This document is maintained by DM Aviation Limited
All material Copyright 2015 DM Aviation Limited